Privacy Policy solt99 — Your Personal Data Security

This Privacy Policy is published by solt99 ("we", "Platform") and applies to all users who access or use solt99's services through our website, mobile app, or any of our official channels.

We are committed to protecting your personal information and ensuring it is handled with full integrity, transparency and responsibility. This policy clearly explains what data we collect, how it is used, who it may be shared with, and what your rights are as a data subject.

By registering or using solt99's services, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of our platform. For any privacy-related enquiries, you may contact us through the support channels provided.

Solt99 only collects personal data that is strictly necessary to provide a secure, high-quality service that meets legal requirements. The following are the categories of data we collect:

2.1 Data You Provide Directly

• Identity information: full name, date of birth, gender and identification card or passport number.
• Contact information: Email address, mobile number and residential address.
• Financial information: bank account details, credit/debit card numbers (stored in encrypted form) and transaction records.
• KYC documents: copy of identification card, passport, utility bill or bank statement for identity verification purposes.
• Communications: any messages, feedback or complaints you submit to our support team.

2.2 Data Collected Automatically

• Technical data: IP address, browser type, operating system, screen resolution and device information.
• Usage data: pages visited, games played, session duration, clicks and interactions with the platform.
• Cookies and tracking technologies: session cookie files, authentication tokens and unique device identifiers.
• Location data: approximate location based on IP address for geographic compliance and account security purposes.

Every piece of data we collect has a clear and legitimate purpose. solt99 uses your personal data for the following purposes:

Solt99 does not sell, rent or disclose your personal data to any third party for their own commercial purposes. However, there are limited situations where data sharing is necessary to provide services to you:

4.1 Trusted Service Providers

We share necessary data with third-party service providers who help us operate the platform, including payment processors (FPX, DuitNow, Touch 'n Go), game software providers, cloud service providers and identity verification companies. All these providers are bound by strict confidentiality agreements and may only use your data for purposes specified by solt99.

4.2 Legal Requirements

We may disclose your data to government authorities, regulatory bodies or law enforcement agencies when required by applicable law, court order or valid legal proceedings. In such situations, we will notify you to the extent permitted by law.

4.3 Protection of Legitimate Interests

Data may be shared to prevent fraud, protect the safety of other users, or in the event of a company merger or acquisition, where the new recipient will be subject to an equivalent or comparable privacy policy.

Solt99 does not retain your personal data longer than necessary for the stated purposes or as required by law. The following are general guidelines for our data retention periods:

• Active account data: retained for as long as your account is active and for a specified period after account closure.
• Financial transaction records: retained for 7 years in accordance with financial compliance and tax legislation requirements.
• KYC documents: retained for 5 years after the end of the business relationship in accordance with anti-money laundering requirements.
• Support communication logs: retained for 3 years for reference and dispute resolution.
• Technical log data: retained for 90 days for security and technical troubleshooting purposes.
• Session cookies: automatically deleted when you close your browser or end your session.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you.

The solt99 website and app use cookies and similar tracking technologies to enhance the user experience, ensure account security and understand how users interact with our platform.

6.1 Types of Cookies We Use

• Essential Cookies: required for core platform functions such as login, session verification and security. These cookies cannot be disabled.
• Performance Cookies: collects information about how you use the platform to help us improve the user experience.
• Functional Cookies: stores your preferences such as language, region and display settings to deliver a more personalised experience.
• Analytics Cookies: helps us understand aggregate usage patterns for the purpose of continuous platform improvement.

You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of the solt99 platform.

As a solt99 user, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

• Right of Access: you have the right to know what personal data we hold about you and to obtain a copy of it.
• Right to Rectification: you may request that we correct any inaccurate or incomplete data.
• Right to Erasure: under certain circumstances, you may request that we delete your personal data ("right to be forgotten").
• Right to Restriction of Processing: you may request that we restrict the processing of your data under certain circumstances.
• Right to Data Portability: you may request a copy of your data in a machine-readable format.
• Right to Object: you may object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: where processing is based on consent, you may withdraw your consent at any time.

To exercise any of the above rights, please contact the solt99 support team via live chat or email at [email protected]. We will process your request within 14 business days.

Solt99 continuously invests in the latest security infrastructure to ensure your data is always protected. The security measures we implement include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL.
• Data encryption at rest in databases using AES-256.
• Two-factor authentication (2FA) for all internal administrative access.
• Regular security imaging and penetration testing.
• Role-based access control — staff can only access data required for their duties.
• 24/7 threat monitoring and intrusion detection system (IDS/IPS).
• A comprehensive incident response plan and security training for all staff.

Solt99 services are exclusively for individuals aged 18 and above. We do not intentionally collect, process, or store any personal information from minors. Should we discover that a minor's personal data has been inadvertently collected, we will take immediate steps to delete that information and close the account in question.

Parents or guardians who have reason to believe their minor child has registered or used the solt99 platform are advised to contact us immediately through the official support channels.

Solt99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, technology, or new legal requirements. When there are material changes, we will notify you via:

• In-app or on-site notifications the next time you log in.
• Email to the address registered to your account.
• Update the "Last Updated" date at the top of this document.

Continued use of the solt99 platform following any changes to this Privacy Policy means you accept the updated policy. We recommend reviewing this page periodically to ensure you are always informed of how we handle your personal data.