FAQ solt99

solt99 registration takes less than 2 minutes. Click the Register at the top of the page, then fill in your username, email address, password, and phone number. Afterwards, verify your account via the confirmation email we send you. Once verified, your account is immediately active and ready to use. No registration fee is charged.

To register at solt99, you must:

• Aged 18 years and above
• Have a valid and active email address
• Have a reachable Malaysian phone number
• Register in just one account only — multiple accounts are not permitted
• Not subject to any active self-exclusion restriction

We reserve the right to request identity verification documents at any time to ensure your account's security.

No. Each member is only permitted to have one account only. Registering multiple accounts using the same name, phone number, email address, or IP address may result in all such accounts being suspended immediately and balances reversed in accordance with solt99 policy. If you are having trouble accessing an existing account, please contact our customer support via 24/7 live chat.

Log in to your account and go to the Account Settings. There you can update your password, phone number, and other personal details. To change your primary email address, you will need to go through an additional verification process to ensure account security. If you have forgotten your password, use the Forgot Password on the Login.

KYC (Know Your Customer) is an industry-standard identity verification process that requires you to upload documents such as your national ID (MyKad) or passport. This process is typically required before your first withdrawal and is completed within 24-hour service. KYC protects your account from unauthorized access and ensures the security of your financial transactions.

solt99 accepts a variety of popular deposit methods in Malaysia:

• FPX — direct transfer from all major Malaysian banks
• Touch 'n Go eWallet — fast and easy
• MAE by Maybank — option for Maybank users
• Boost eWallet — fully supported digital wallets
• Local Bank Transfer — for larger amounts

Deposits are processed instantly in most cases and credited directly to your gaming account with no processing fee.

Withdrawals at solt99 are processed within 15 minutes after approval on business days. Requests submitted outside office hours or on weekends will be processed on the next business day. Ensure your KYC verification is complete before making your first withdrawal to avoid any delays. There are no hidden fees for standard withdrawals.

Deposit and withdrawal limits vary by selected payment method. Generally, the minimum deposit starts from MYR 30 while the minimum withdrawal is MYR 50. The maximum daily withdrawal limit depends on your membership tier — VIP members enjoy higher limits compared to regular members. Full details on transaction limits are available under the Finance section of your account.

There are several reasons a withdrawal may be delayed:

• KYC verification incomplete or documents missing
• Bonus wagering requirement has not been met
• Bank account details do not match the registered name
• Request exceeds your account's daily withdrawal limit
• Activities that require additional security verification

Contact our live chat support team for a detailed explanation of your withdrawal status.

New solt99 members are eligible to receive Welcome Bonus up to MYR 1,888 for their first deposit. This bonus is awarded automatically when you make your first qualifying deposit. The bonus value depends on your deposit amount. Please check the Promotions for the latest information on the welcome offer and full eligibility requirements.

A wagering requirement is the number of times you must wager your bonus amount before the bonus funds can be withdrawn. For example, if you receive a MYR 100 bonus with a 20x requirement, you must place bets totalling MYR 2,000 first. Requirements vary by bonus type — full details are stated in each promotional offer on the Promotions.

The daily reload bonus is automatically credited when you make a qualifying deposit during the promotional period. The weekly cashback is calculated based on your total net losses for the week and credited to your account every Monday. No manual claim is required — all bonuses are processed automatically. Check your bonus balance under the My Promotions in your account.

Yes, you can choose to opt out of any bonus when making a deposit. Simply uncheck the bonus option on the deposit screen. If a bonus has already been credited but you wish to cancel it, contact our live chat support and our team will assist with the cancellation — provided the wagering requirement has not yet started.

Yes, solt99 uses 256-bit SSL encryption to protect all your data and transactions. Our security system operates 24/7 to monitor any suspicious activity. We also offer two-factor authentication (2FA), which can be enabled from your account settings for an additional layer of protection. Your personal information will not be shared with third parties without your consent — please read our Privacy Policy for more details.

Log in to your account and go to Settings → Security → Two-Factor Authentication. Scan the QR code displayed using an authenticator app such as Google Authenticator or Authy. Once configured, every login will require a 6-digit code generated by the app — keeping your account secure even if your password is compromised.

If you suspect your account has been accessed without authorisation, take immediate action:

• Change your password immediately via the Login
• Contact our live chat support to temporarily freeze your account.
• View your login history and transaction history
• Enable 2FA if you have not done so

Our security team is available 24/7 to investigate and restore full control of your account to you.

solt99 offers an extensive and diverse game collection:

• Video Slots — over 2,000 titles from the world's leading providers
• Live Casino — baccarat, blackjack, roulette and sic bo with real dealers
• Sports Betting — EPL, La Liga, Malaysia Super League and 30+ other sports
• Esports — Dota 2, CS:GO, Mobile Legends, Valorant and more
• Number Games — lottery, keno and regular draw games

Visit page Casino and Live Casino to explore the full collection.

Yes, the solt99 platform is fully optimised for mobile devices. You can play directly through your smartphone browser without downloading any app. However, for the best experience, we recommend downloading the solt99 App available for iOS and Android — it is faster, supports fingerprint login and Face ID, and sends push notifications for the latest bonuses and promotions. Get the app on the Download.

All games at solt99 use Random Number Generator (RNG) that have been audited and certified by independent bodies. Our game providers, such as Pragmatic Play, Evolution Gaming, and Playtech, are leading names in the industry that comply with global fairness standards. Our Live Casino is streamed in real time from professional studios and overseen by qualified regulators.

The solt99 VIP Programme is invitation-based and achievement-driven. Every time you play, you earn reward points. Once your points reach a certain threshold, you will be automatically upgraded to a higher VIP tier — no application required. VIP tiers include Bronze, Silver, Gold, Platinum, and Diamond, each with its own exclusive benefits. Learn more on the VIP.

solt99 VIP members enjoy a range of privileges over regular members:

• Higher withdrawal limit every day and week
• Personal account manager that can be reached directly
• Exclusive bonus that is not available to the public
• Higher cashback percentage every week
• Birthday gift and special rewards during festive seasons
• Early access to new games and features
• Priority customer support with faster response times

Yes, accumulated reward points can be converted to game credits that can be used to play or meet withdrawal requirements. The conversion rate depends on your VIP level — the higher your VIP tier, the more favourable your conversion rate. The points conversion process can be done directly from the Rewards in your account at any time.

solt99 provides a range of responsible gambling tools to help you play responsibly:

• Deposit Limit — set a maximum deposit limit daily, weekly or monthly
• Play Time Limit — limit the duration of your playing sessions
• Self-Exclusion Break — take a break from the platform for 24 hours up to 30 days
• Self-Exclusion — permanently exclude yourself from the platform if needed
• Time Limit Reminder — notifications when your session reaches the set duration

All these tools can be configured from the Responsible Gaming in your account. More details on the Responsible Gaming.

solt99 only permits individuals aged 18 years and above to register and play. This age requirement is strictly enforced through a KYC verification process that requires valid identification documents. We take this social responsibility seriously and have zero tolerance for any attempt to circumvent the age limit. If you suspect someone underage is using our platform, please contact our support team immediately.